Wordbrain.org  is committed to protecting the privacy of our customers and using information responsibly. Please read below for detailed information about our privacy policy.

How we use information

Our site does not store personal information we collect in order to process transactions for commercial purposes. Contact information (email address, telephone number, address, etc.) from the order form is used to send your orders and information about our company to you. Your contact information is also used to get in touch with you when necessary.

Financial information (credit card numbers, credit card expiration dates, billing address, etc.) that is collected is used only to bill you for products and services and not stored. Information collected on any of our forms may only be used to contact you, whether in person or via automated emails in response to your form submission.Your financial and payment information is processed solely through Paypal and we do not hold or process any of the financial information.


Cookies are alphanumeric identifiers that we transfer to your computer’s hard drive through your Web browser. They make it possible for us to store contents of your shopping box until you are ready to check out and recognize your browser when you visit. By doing this, we can personalize your return visits and save you time during checkout. In order to enjoy the benefits of being a registered user, your browser must be set to accept cookies.

How we collect information

This site uses a secure server (SSL) certified by Thawte to encrypt all of your personal information. We use strong security measures to prevent the loss, misuse and alteration of your information once it is in our records.

Your agreement

By using our web site or purchasing a product from us, you agree to the collection and use of information as set forth in this privacy policy. We may from time to time update this policy. We will post any changes to our policy on this page so that you are always aware of what information we collect and how we use it.

Commitment to customer service

Wordbrain is committed to quality customer experience. We are constantly reviewing your feedback to improve and enhance your shopping experience. You can tell us what you think by contacting our customer care department through email at [email protected].

Authorized third parties

We use third-party service providers to serve ads on our behalf across the Internet. They may collect anonymous information about your visits to our website and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, an industry standard technology used by most major websites. No personally identifiable information about the user is collected or used in this process. If you would like more information about this practice and to know your choices about not having this information used by these companies, go to: http://www.networkadvertising.org/managing/opt_out.asp.

We also use third party advertisements on Wordbrain to support our site. Some of these advertisers may use technology such as cookies and web beacons when they advertise on our site, which will also send these advertisers (such as Google through the Google AdSense program) information including your IP address, your ISP , the browser you used to visit our site, and in some cases, whether you have Flash installed. This is generally used for geotargeting purposes (showing New York real estate ads to someone in New York, for example) or showing certain ads based on specific sites visited (such as showing cooking ads to someone who frequents cooking sites).You can chose to disable or selectively turn off our cookies or third-party cookies in yourbrowser settings, or by managing preferences in programs such as Norton Internet Security. However, this can affect how you are able to interact with our site as well as other websites.This could include the inability to login to services or programs, such as logging into forums or accounts.

We also work with a third party to monitor certain pages of our website for the purpose of reporting website traffic and other advertising statistics. Where authorized by us, this third party may use cookies and/or other monitoring technologies to compile anonymous statistics about our website visitors. No personally identifiable information is transferred to this third party.


Privacy — 21 Comments

  1. I am a new user and there seems to be a bug on Frog Level 17. The two words were cart and then trunk but I am unable to swipe to the ‘u’ without hitting another letter. I have tried numerous times to no avail. I’ve used many hints thinking I could advance the game but that doesn’t work either. Please help me. Jocelyn

  2. I am having problems with level 5 frog. None of the letters would work so I went for the hints. Now the hints show. The first word was eat and the second is candle which show up with light colors. It won’t let me do anything. Please help.

  3. I’m on Pig Level 19. On level 18 I purchased 10 hints for .99 and used 2, leaving me 8. Shouldn’t I have earned 3 free for completing level 18? A message came up stating “already collected for this level”. Why? I should haveRubbing Jordy back be so clutch babe been timing it she gone in 5 min flat 11 hints, if 3 are granted at the end of each of the 20 levels. Please advise.

  4. I got to Monkey 6 and game froze . I tried all tricks I knew but nothing worked so I had to delete game and bring it back . Now I have to start all over . That isn’t fair . Though I love the game my interest is waning because of starting all over .

  5. I have been playing word brain; I really like it. However, the redo does not work. It is crucial because sometimes The player has to rearrange the tiles to make the word. Why is my redo not working? I also am having trouble picking up from where I left off after a winning game. I appreciate your response. Thank you

  6. Sheep level six. Bought hints and then realised that the way “chimney” is listed is not possible to solve! Total scam!

  7. I started playing and even though I found the correct words, game did not allow them.
    E.g.carrot odd, spinach tv.
    I keep pressing correct word and its not allowed. I have to keep purchasing and paying. This is not fair.

    Thanks & regards

    Sent from my iPad

  8. Having a problem with Owl 7. Indicates problem solved and 36 hints used–I had not yet solved andI definitely did not use 36 hints.When I go to 7, words all filled in and game is frozen. I have sent 3 notices about problem to Wordbrain and have not received a response.

  9. In Word Virtuoro 6X7 Accessories Level 5 – the puzzle answers are wrong. When using a hint the letter T comes up for the first word and your solver uses Bindi – ?????? Please correct

  10. The Holiday Quiz just showed up for me today when it should have shown up on my screen on Dec.1. So I’ve already lost the opportunity at 3 hints. This happened to a friend of mine Twice in former quizzes, hence she contacted you.

  11. I just started playing WordBrain and just got to 4×4 when game was hijacked by cookie jam blast. I am no longer able to access WordBrain via app on phone. Is this a permanent issue?

  12. I’m never sinking money into this game ever again because i hardly ever get hints from you when i don’t have the money to do so.

  13. Summer Challenge. puzzles….I had 50 but then had nothing. Each day I get the 10 but the next day they are not showing. What is going on

  14. I can’t write the Correct answer in Minotaur level 15 and I have all the others answers but can’t go to the next level. Please help

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